Residential Cleaning Services
for Wichita, Valley Center, Goddard,
Maize and Derby
Things you should know BEFORE choosing a cleaning
service provider:
1. Always ask if the cleaning service is bonded and insured. This
protects your home and property from theft or damage charges.
2. Does the cleaning service have clear cut policies in place should
you need to re-schedule, or skip a cleaning, how they will handle
pets in the house?
3. Did the cleaning service provide you with a cleaning checklist so
that you know exactly what your housecleaning will include? Also, be
sure to ask which tasks will be performed with each cleaning
service, or if some tasks will be rotated from cleaning to cleaning.
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Why You
Should Hire A Professional Company to Clean Your Home |
Our
House Cleaning
Frequently Asked
Questions |
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Did you know that........?
When hiring an unlicensed worker who is working for “under the
table” wages that are not going to be reported to the IRS as income,
you (technically) become that worker's employer and (technically)
you become responsible for income, medicare, social security and
unemployment taxes at the Federal and State level.
When hiring an unlicensed worker who is working for “under the
table” wages that are not going to be reported to the IRS as income,
you (most certainly) will be paying for that worker's retirement
also. Not today, but when they retire and realize that they
have little or nothing in their Social Security retirement account
to live on, they will go on any one of a number of public assistance
programs that you and your hard earned tax dollars (remember
them...they're the ones you worked for, paid taxes on years ago...)
will be paying for.
When hiring an uninsured worker, you become responsible
(technically) for any
medical expenses for “your employee” should “your employee” become
injured while working in your home. In most states, you “should be”
paying workman's compensation insurance for “your employee.”
When hiring an uninsured worker, you will assume all liabilities for
damage, breakage or theft of anything in your home. This may not
sound like much of a liability on your part but...remember
“inexperienced” people can, and do literally thousands of dollars
worth of damage to the many new surfaces in today's homes.
Things like marble, granite, hardwood flooring, fiberglass tubs..and
the list goes on and on.
When hiring an uninsured work, you are breaking the law, and have
become complicit in tax evasion. Claiming ignorance of your
cleaner's business status will not help. According to the law, you
,as the purchaser of services are responsible to investigate the
legal of “any” outside contractor who performs “any” services on
your home, and you should never be afraid to ask for documentation
from those service providers.
All of the above listed facts becomes an even more serious matter if
the cleaner/employee is an undocumented illegal alien. Makes
you wonder if that $20-30 rate difference is really worth the risk.
Your money, your decision. Now you have the knowledge to make your
choice. |
Do I need to be home while you clean?
How will you get into my home?
Is the personal information that I provide you kept confidential?
What if something is not cleaned properly?
What if a cleaner breaks something?
Do I have to sign a contract?
How is payment handled?
What time will you be cleaning my home?
Who provides the supplies and equipment?
What about “special requests”?
What don't you do?
What if I want to skip a cleaning?
What if my regular cleaning day falls on a holiday?
What can I do to prepare my house for the best cleaning possible?
What about pets?
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Frequently Asked Questions:
Are you insured and bonded? Yes! Request a certificate of insurance,
and we will be happy to provide it to you.
Do I need to be home while you clean?
Most of our clients are not home when we clean their homes. We keep
detailed information about each home regarding pets, access, and
alarm codes as well as any special instructions. If you prefer to be
home, we will do our best to schedule a time that is mutually
convenient.
How will you get into my home?
You can give us a key, a code to the garage door if you have a
keypad outside, hide a key (our least favorite option for security
reasons), or make sure that someone is home when we arrive. Keys are
kept secure by using a numbered and color coding system. Your name
and address will not be used on the key ID.
If we are unable to enter your home on the scheduled cleaning day
(i.e. You forgot to put out the key, or forgot to have someone home
to let us in, etc.) then you may incur a “trip charge” of $ 50.00 to
cover our travel time expense to your home.
Is the personal information that I provide you kept confidential?
Your privacy is a primary concern to us. When you provide your
personal information to us (such as your name, address, phone
number, e-mail, etc.) that information will NOT be sold,
distributed, used, or given to any other company or individual
for use in marketing or solicitation. We will maintain the
confidentiality of your personal information and it will be used
only to provide service to you.
What if something is not cleaned properly?
We prefer that you call us immediately! We will happily return to
your home within 24 hours to correct anything that needs attention.
You may call us at 316-773-9860 or email us at: sonya@buzzclean.com.
What if a cleaner breaks something?
Accidents do occur occasionally. Our insurance carrier will handle
major losses, while we handle minor mishaps directly. The most
tragic loss is breaking something of high sentimental value, or
something unreplaceable. Be safe, rather than sorry, with such
items, and store them away on cleaning day, or instruct us of the
items, and we will bypass them while dusting.
Do I have to sign a contract?
No. You may cancel your service at any time. However, we do ask that
you notifiy us no later than noon the day before the scheduled
cleaning to let us know that you are cancelling service.
Cancellations later than noon the day before are subject to a
cancellation fee.
How is payment handled?
Payment is due on the day of cleaning. Please leave a check or cash
(in the envelopes provided) on your kitchen countertop the day
of the cleaning.
What time will you be cleaning my home?
Once a regular cleaning day is agreed upon, you are scheduled in our
computer system. Normal cleaning hours are from 9:00 am to 4:00 pm,
and we prefer to have the flexibility to arrive between those hours,
however we can usually specify morning or afternoon.
Who provides the supplies and equipment?
We will provide all of the cleaning supplies and “tools of our
trade.” We are familiar with and can guarantee the safety of
the products we use on all surface types.
What about “special requests”?
We love special requests! Check out our extensive list of additional
services offered. Please communicate additional service
requests directly to our office at 773-9860. Every effort will be
made to accommodate you at our earliest time
What don't you do?
Our employees do not climb higher than a step stool, wash walls
routinely, move furniture that contains electronics, or lift any
objects over 50 pounds.
What if I want to skip a cleaning?
We ask that you contact us no later than noon the day before. For
notification later than noon the day before, they may be a $ 50.00
cancellation charge.
What if my regular cleaning day falls on a holiday?
We do not work on New Year's Day, Memorial Day, Independence Day,
Labor Day, Thanksgiving Day, and Christmas Eve or Christmas Day. For
these holidays you will be notified in advance and offered alternate
choices. All changes are made on a first come, first served basis,
so we highly recommend the use of email for your responses.
What can I do to prepare my house for the best cleaning possible?
By having toys, clothes, and other items picked up off the floor, we
are able to do a much more thorough job of
vacuuming/sweeping/mopping. Also, by having the sink clear of dirty
dishes, we are able to clean/disinfect your sink properly. Valuables
and cash should be stored in a secure place for your peace of mind,
as well as ours.
What about pets?
Many of our customers have pets, and we will happily clean around
any pets that do not mind sharing their territory. However, large
and/or aggressive pets will need to be secured so that we can safely
and thoroughly clean your home. You may want to consider securing
your pet(s) in a room on cleaning day to insure that they don't exit
the home while your cleaners are carrying supplies in or out of your
home.
Schedule A Free Estimate Here |
